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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Dreamforce 2024: Latest news and insights

CIO

Dreamforce 2024, which debuted in 2003, kicks off on Tuesday in San Francisco, featuring more than 1,200 keynotes, sessions, and workshops. In the leadup to Dreamforce, check out popular related Salesforce coverage below and be sure to follow this page next week for news from Dreamforce 2024. billion in cash.

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How can CIOs safely unleash generative AI on their company’s data?

CIO

Generative artificial intelligence, or GenAI, has been a transformative force in many different business fields since it appeared on the scene in 2022. IBM reports that 96% of executives see adopting generative AI as increasing their organisation’s chances of experiencing a security breach within the next three years.

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Artificial Intelligence Conferences 2024

Apiumhub

Artificial intelligence has quickly become one of the most talked-about technologies of our time. With AI evolving at such a rapid pace, it’s essential to keep up with the latest developments and artificial intelligence conferences 2024. Attending AI conferences is a fantastic way to do just that.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. Stakeholder Engagement 👥 Learn strategies to secure buy-in from sales, marketing, and executives.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Generative AI gold rush drives IT spending — with payoff in question

CIO

A scramble to invest in artificial intelligence and a natural replacement cycle for computing devices purchased during the COVID pandemic will lead to an 8% increase in global IT spending this year, Gartner predicted. There were very robust stories about how great generative AI was going to be.” What does AI give me?