Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market
TechCrunch
APRIL 12, 2022
Zoom launched a new contact center solution in February 2022, although its attempt to acquire Five9, a big player in the space, for nearly $15 billion, fell through after the latter company’s shareholders rejected the offer. Recall that Zoom has had some big ambitions to crack into the contact center market for a while. Observe.AI
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