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Technical skills topped the list but also crucial are key leadership and culture capabilities such as changemanagement, strategy building, and business relationship management, as well as critical business skills such as cost, product, and vendormanagement, as shown in the graphic below.
AI and changemanagementChangemanagement has long been instrumental to the success of AI projects. But, until this year, this was a relatively manageable problem since the AI projects had limited scope. This is the largest changemanagement project in history,” says Greenstein. Then gen AI came out.
It is driven by changes in customer expectations, opportunities to evolve employee experiences, and building differentiating capabilities with data, analytics, and artificial intelligence — all of which have no clear end point, nor are exclusively technology-focused. Digital transformation isn’t dead — it’s becoming table stakes.
The system, intended to streamline payments and HR processes, is now unlikely to function correctly before 2026 four years after its 2022 launch. There are multiple reports including one from a manager at BCC highlighting the discrepancies at the Council, way back in June 2023.
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