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Puls Technologies lands $15M to provide on-demand home repair service

TechCrunch

Puls raises $50 million for in-home technical support. The company initially got started in 2015 as a mobile phone repair service, and in 2020 underwent a management shift that pivoted the business model to memberships, Gabi Peles, Puls CEO, said via email.

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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market

TechCrunch

was valued at $304 million in July 2020. While there may still be some debate over whether customers, or indeed agents or businesses, want a lot of video engagement in calls, there are times when you might imagine that could be useful, such as in cases of technical support. Observe.ai

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How W4 plans to monetize the Godot game engine using Red Hat’s open-source playbook

TechCrunch

Support and services. Concept illustration depicting technical support. But perhaps more importantly, while Godot is touted as a cross-platform game engine spanning the web, mobile, and desktop, it has hitherto lacked direct support for games consoles.

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6 Straight Years of Delivering Outstanding Support

Palo Alto Networks

Power for Global Assisted Technical Support. This distinguished certification recognizes Palo Alto Networks for delivering exceptional assisted support to customers globally. On behalf of Global Customer Support, I’d like to say how very proud we are to receive the Outstanding Assisted Technical Support certification from J.D.

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Seedstars Africa Ventures appoints new partner to back more founders in the continent

TechCrunch

Seedstars Africa Ventures , the pan-African early-stage fund for startups, has appointed Bruce Nsereko-Lule as its new general partner, to help it deploy more capital and provide the much-needed technical support for founders across the continent.

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Top 10 Cybersecurity Threats in 2021 and How to Protect Your Business

Kaseya

Cyberattacks have grown in sophistication and volume in 2020. 1 priority for IT teams, as reported in the Kaseya 2020 IT Operations Survey Report. With more companies digitally transforming and leveraging online collaboration tools in 2020, the migration to cloud computing also accelerated. Insider Threats.