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Top 10 Application Lifecycle Management Tools For The Year 2020

Dzone - DevOps

A plethora of ALM tools are available which help in handling all the aspects of a project like requirements management, customer support, IT service delivery, and quality assurance (QA), to name a few. Let us have a look at the ten most popular ALM tools for 2020.

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Level AI lands $13M Series A to build conversational intelligence for customer service

TechCrunch

Then after the call, it helps the auditor, the folks who are doing quality assurance and training audits for those calls do their jobs five to 10 times faster,” Nagar explained. He decided to build that instead and launched the first version of the product in March 2020.

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Cyara Partners with Twilio to Accelerate Contact Center Cloud Migrations with Automated Quality Assurance for Twilio Flex

DevOps.com

(PRWEB) AUGUST 20, 2020 Cyara, provider of the award-winning Automated CX Assurance Platform today announced a partnership with Twilio, the leading cloud communications platform, that addresses contact centers’ need […].

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This company just raised millions to make tech layoffs more humane

TechCrunch

The company, launched by CEO Nolan Church in August 2020, started as a play to connect startups to part-time executive help. He’s talking from experience: The founder was the chief people officer at Carta when the company laid off 13% of the company in April 2020. 10 steps for managing layoffs respectfully. “I

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Five Metrics to Track the Performance of Your Quality Assurance Teams and the efficiency of your Quality Assurance strategy

Trigent

Why Quality Assurance and Engineering? Organizations often seek to hasten their long release cycle while maintaining product quality. According to a PWC research report published in 2020, 1 in 3 customers is willing to leave a brand after one bad experience. This is where Quality Engineering comes in.

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KaiPod Learning thinks ‘learning pods’ are here to stay

TechCrunch

Learning coaches are juggling a variety of curriculums within their centers, which could be a quality assurance challenge as KaiPod scales. The coaches are there to help through online coursework, while also leading enrichment activities meant to give the social edge back to the school day.

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Quality Assurance outsourcing in the World of DevOps-Best Practices for Dispersed (Distributed) Quality Assurance Team

Trigent

Why Quality Assurance (QA) outsourcing is good for business. Another critical area of focus is the need to ascertain robust metrics that help in the early identification of quality issues and ease the process of integration with the development cycle.