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Bank of America’s big bet on AI started small

CIO

Few used the term agent, let alone agentic AI , in 2018, but the bank built a team of software engineers, linguistic specialists, and banking experts to create the small language model, which has been tuned over the years using customer feedback data from the call center. We are not writing essays with Erica. Gopalkrishnan says.

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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

They worked on their product for a year and entered the market in early 2018 to work with their transportation customers. That’s when they realized there was an opportunity to fix the back-end channels of customer service and contact centers. Customer care as a service: Outsourcing can help your startup wow clients 24/7.

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EdgeQ raises $51 million to fuse AI compute and 5G within a single chip

TechCrunch

One way to get all these technologies into single devices is just to agglomerate a bunch of off-the-shelf silicon chips and jam them into a product. Rather, it’s a combination of technologies that are predicted to become critical for the future of the internet of things across industries as diverse as shipping and security.

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Hyundai invests in teleoperations startup Ottopia as part of $9M round

TechCrunch

” That “human in the loop” conclusion led Rosenzweig to found teleoperations startup Ottopia in 2018. ” That “human in the loop” conclusion led Rosenzweig to found teleoperations startup Ottopia in 2018. Existing investors MizMaa and Israeli firm NextGear also participated.

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Metomic helps prevent employees from sharing sensitive data in SaaS apps

TechCrunch

So we’ve got a whole set of off-the-shelf classifiers, we call them, which are automatically looking for these things.” The company launched in 2018 in England, and currently has 20 employees, all based in the U.K. The company launched in 2018 in England, and currently has 20 employees, all based in the U.K.

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Paladin publicly launches Knighthawk, a first response drone for cities

TechCrunch

Back then, the focus was on building software to integrate with an off-the-shelf DJI drone. Emergency response is a time-sensitive business. When fires burn or a driver crashes their car, seconds can mean the difference between saving lives and watching a situation spiral rapidly out of control. Image Credits: Paladin Drones.

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Open source the secret sauce in secure, affordable voting tech

The Parallax

SAN FRANCISCO—The fastest, most cost-effective way to secure direct-record electronic voting machines in the United States, according to cybersecurity experts, is to stop using them. Switch to paper ballots and apply risk-limiting audits to ensure that vote tallies are conducted properly. You don’t have anything to go back to.”. Adida said.