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The Product Manager asterisk

TechCrunch

Product manager might be one of the most grey roles within a startup. Of these positions, product management might be one of the most elusive — and key — roles to fill. Product managers need to realize that there is a lot of janitorial work that gets done in product management,” he said.

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Get your product and customer success teams on the same page to improve net retention

TechCrunch

Bryan House is the SVP of product and customer success at Elastic Path , where he leads the UX, product management, enablement and customer success teams. Get your product and customer success teams on the same page to improve net retention by Ram Iyer originally published on TechCrunch. Bryan House. Contributor.

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Crafting an XaaS customer success strategy that drives growth

TechCrunch

According to research by Gainsight, a customer success software platform, “companies that invest 10% or more of their revenue into the CS function have the highest net recurring revenue (NRR).”. In an XaaS model, net recurring revenue (NRR) is a key metric for success. The customer success job archetypes.

Strategy 247
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Study up on churn rate basics to set customer and revenue benchmarks

TechCrunch

Negative net MRR churn is akin to SaaS nirvana, because with each passing month, your existing subscribers become more and more valuable. Net basis — This is called net MRR churn because you net the MRR lost and gained from your existing subscriber base. Why look at customer and revenue churn separately?

Study 217
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How Embedded Analytics Helps Product Managers Exceed Their KPIs

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Modus Product Management and Strategy Practice

Modus Create

Product management teams are overwhelmed. I can say this authoritatively because Modus has been providing product consulting to clients of all sizes for nearly a decade. The root cause: there is no universal definition of what product management is, and as generalists, product managers end up doing everything.

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15 Key Product Management Metrics and KPIs

Altexsoft

KPIs and metrics for product management. Metrics is a quantifiable measure that allow businesses to define and track the success of a product or a business activity. Metrics are used by stakeholders, marketers, and the product management team to detect problems, set goals, and make informed decisions. Bounce rate.

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