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Book review: Accelerate

Henrik Warne

The book Accelerate details the findings of four years of research on how DevOps affects various outcomes, such as software delivery tempo and stability, as well as the organizations’ profitability and market share. Software Delivery Performance. Many aspects of software development are hard to measure.

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Automating the Automators: Shift Change in the Robot Factory

O'Reilly Media - Ideas

What would you say is the job of a software developer? A layperson, an entry-level developer, or even someone who hires developers will tell you that job is to … well … write software. They’d say that the job involves writing some software, sure. But deep down it’s about the purpose of software. Pretty simple.

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Ground truth curation and metric interpretation best practices for evaluating generative AI question answering using FMEval

AWS Machine Learning - AI

By following these guidelines, data scientists can quantify the user experience delivered by their generative AI pipelines and communicate meaning to business stakeholders, facilitating ready comparisons across different architectures, such as Retrieval Augmented Generation (RAG) pipelines, off-the-shelf or fine-tuned LLMs, or agentic solutions.

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Automated Claims Processing: Using RPA and Machine Learning to Manage Insurance Claims

Altexsoft

Customer satisfaction score (CSAT) and Net Promoter Score (NPS) are the most important metrics for any insurance company. Customer satisfaction score (CSAT) and Net Promoter Score (NPS) are the most important metrics for any insurance company. The insurance industry is notoriously bad at customer experience. Not in China though.

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Breaking the Deadlock Between User Experience and Developer Experience

A List Apart

And since downloading huge files will also take a long time for this user, reducing the amount of code we ship becomes necessary as well. Often the net result is a slower page load, a frustrating experience, and/or (usually “and”) a ton of extra code and assets transferred to the browser. My sister loves dogs.

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Airline Reservation Systems and Passenger Service Systems: Navitaire, Amadeus Altea, SabreSonic and more

Altexsoft

As late as last summer British Airways canceled more than 100 of their flights and delayed another 200 because of IT outages that involved two components of their passenger service software — one that was responsible for online check-in and the other that managed flight departure. And that episode was not a one-off.

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Come trasformare l’AI in un successo per le vendite: tutti i segreti e le applicazioni-chiave

CIO

Le imprese continuano a investire sulle due tecnologie (in media, una quota di almeno il 5% del budget digitale). Infatti, Gartner prevede che, “entro il 2026, il 60% dei software di AI conversazionale includerà funzionalità di intelligenza proattiva, rispetto a meno del 5% nel 2023”.