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9 tips for achieving IT service delivery excellence

CIO

IT service delivery enables an organization to give end users access to essential IT services by designing, developing, and deploying key technology resources, including applications and data. Develop a structured service catalog and adapt Achieving service delivery excellence is not a one-size-fits-all process.

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GSAS Talk: Metrics for Architects

Apiumhub

One of the talks I enjoyed the most during the event was “Metrics for Architects” by Alexander von Zitzewitz , founder and CEO of hello2morrow. Why should you use metrics for architects? Poor software quality cost the US $2.08trn in 2020. Why is nobody using metrics for architects then?

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How ServiceNow gets the most out of generative AI

CIO

The September addition of Now Assist to the platform’s core could be bad news for the third-party software developers that had built AI-powered automations for ServiceNow’s ticketing system — although, says Bedi, “Their traction was pretty limited anyway.” It’s not like we need less software engineers.

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LLMs Demand Observability-Driven Development

Honeycomb

Some of these things are related to cost/benefit tradeoffs, but most are about weak telemetry, instrumentation, and tooling. If you have only instrumented your software with metrics, for example, you have no way of verifying that a spike in api_requests and an identical spike in 503 errors are for the same events (i.e.,

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The Good and the Bad of Apache Kafka Streaming Platform

Altexsoft

After trying all options existing on the market — from messaging systems to ETL tools — in-house data engineers decided to design a totally new solution for metrics monitoring and user activity tracking which would handle billions of messages a day. The performance consists of two main metrics — throughput and latency.

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Data-Driven Recruiting: All You Need To Know

Hacker Earth Developers Blog

When you need to scale your business, you look at the recruiting teams to bring in the talent needed for success. TTH (Time To Hire) is a metric every recruiter is familiar with. Being aware of the right metrics enables tech recruiters in streamlining and optimizing every step of the funnel to increase overall effectiveness.

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Lavender lands $13.2M for its AI-powered email marketing engine

TechCrunch

Years ago, Will Allred and William Ballance were developing a tech platform, Sorter, to apply personality and communication psychology to marketing campaigns. “In today’s climate, teams have to do more with less. While sales team sizes shrink due to layoffs, teams use Lavender to make each rep more effective and efficient.”

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