Why Customer Success Is More Critical Than Ever At Cloud-Native Companies
Battery Ventures
NOVEMBER 25, 2020
Most technology companies selling products on a subscription basis—instead of through perpetual software licenses, which are hard to rip and replace—realize they need a robust customer-success function to keep users from churning away. Excludes ForeScout, SailPoint, Carbon Black, and Nutanix* due to lack of disclosed metrics.
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