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Salesforce plans generative AI boost for ESG reporting with Net Zero Cloud

CIO

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

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Get your product and customer success teams on the same page to improve net retention

TechCrunch

Here’s just one example of how a siloed team approach can go wrong. This example and many other anecdotes from the field show that separate customer success and product teams create misaligned incentives between groups. Here are a few other reasons why and how you should unite forces into a single customer experience team.

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Berlin’s Kaiko Systems nets €2M to help maritime technical operations go paperless

TechCrunch

For example, when the system finds a newly implemented part that’s the cause of a breakdown in the ship, it can identify all the other vessels that might be subject to the same vulnerability. Berlin’s Kaiko Systems nets €2M to help maritime technical operations go paperless by Rita Liao originally published on TechCrunch.

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Shaken, Not Stirred: 4 Examples of Workplace Conflict and How to Build Stronger Bonds

Let's Grow Leaders

Today’s examples of workplace conflict can best be described as a complex cocktail of challenges: tired workers in an uncertain economy; a pandemic hangover of isolation and anxiety; rapid social and technological change; and exhausted managers doing the best they can– many of whom lack the training and resources to navigate this well.

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PassFort, a RegTech SaaS for KYC and AML, nets $16.2M

TechCrunch

The startup says its integration model is such that it can “ingest datasets from any provider and interoperate with any system”, so — for example — it has pre-built connectors to more than 25 data providers at this stage. It also offers a single API to integrate with a customer’s existing back-office system.

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Upsie’s direct-to-consumer swing at the warranty space nets $18.2M

TechCrunch

For example, Upsie claims that it saves its customers anywhere from 50% to 90% compared to competitor warranty plans. Clarence Bethea (pictured below) founded Upsie after realizing the significant markup that retailers were placing on warranties.

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5 tips for better business value from gen AI

CIO

For example, developers using GitHub Copilots code-generating capabilities have experienced a 26% increase in completed tasks , according to a report combining the results from studies by Microsoft, Accenture, and a large manufacturing company. Below are five examples of where to start. These reinvention-ready organizations have 2.5